Privacy Policy
Last Updated: January 25, 2025
Introduction
PaisaTax LLC ("we," "our," or "us") is committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tax preparation mobile application and related services.
Information We Collect
Personal Information
- Full name and contact information
- Social Security Number and Tax ID information
- Financial information necessary for tax preparation
- Contact details (email address, phone number)
- Authentication credentials
- Information provided through video calls and chat support
Technical Information
- Device information and identifiers
- Usage data and interaction with the app
- IP addresses and session information
- App performance data
How We Use Your Information
We use your information to:
- Prepare and file your tax returns
- Authenticate your identity
- Provide customer support
- Improve our services
- Comply with legal obligations
- Process payments
- Send important notifications about your tax filing status
Data Security
We implement industry-leading security measures:
- AWS Cognito for secure user authentication and authorization
- End-to-end encryption for all data in transit
- AWS KMS (Key Management Service) encryption for data at rest
- Secure HTTPS API endpoints with strict access controls
- Encrypted database storage
- 7-year data retention policy for IRS compliance
- Secure video/chat communications infrastructure
Contact Information
For privacy-related inquiries:
- Email: rnunezcu@paisatax.com
- Phone: [+1 248-835-7409]
Data Retention
- We retain tax-related documents for 7 years to comply with IRS requirements
- Encrypted backups are maintained even after account deletion for compliance purposes
- You can request data deletion subject to regulatory requirements
Your Privacy Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
Third-Party Sharing
We do not sell your personal information. We may share your information with:
- Tax authorities as required by law
- Service providers who assist in tax preparation
- Legal authorities when required by law or to protect rights
Changes to Privacy Policy
We may update this Privacy Policy periodically. Users will be notified of any material changes.
Children's Privacy
Our services are not intended for users under 18 years of age.